We’re not just another Managed Service Provider
"Small enough to care, big enough to cope"
Having been former MSP customers ourselves we understand the challenge. We’ve experienced the highs and lows of outsourced IT support for over 20 years, so we know exactly what businesses need and what they don’t. That customer centric perspective enables us to deliver responsive, transparent and efficient IT services that put your needs first. With us, you’re not just getting tech support, you’re getting a partner who truly understands what great service looks like from your side.
About Shoreline IT
Mission
Expertise
Approach
Our mission is to put people and experience back at the centre of IT. In a world obsessed with metrics and automation, we’re challenging the status quo, proving that empathy, user experience and human connection are the real drivers of progress. We’re here to lead a shift in mindset and realise: the future of IT isn’t just technical, it’s personal.
Approach
Expertise
Approach
As a modern MSP, we go beyond traditional SLA-driven models to focus on XLAs (Experience Level Agreements). While SLAs measure uptime and response times, XLAs track the quality of the end-user experience, aligning IT performance with business outcomes. By leveraging real-time analytics, sentiment data, and user-centric KPIs, we ensure that technology not only works but works well for your people. It’s a smarter, more strategic approach to service delivery.
Expertise
Expertise
Expertise
With decades of experience across a wide range of industries, our expertise is both deep and diverse. We’ve seen how technology has evolved and we’ve evolved with it. But what sets us apart is our unwavering focus on people. We combine proven technical excellence with a modern, experience-led approach that puts users first.
We believe your provider should be more than just a service.
You deserve a partner who stands by you, through every high and every low.
Our Partners
Contact Shoreline IT
Hours
Open today | 07:00 – 19:00 |
Shoreline IT
B34 Aerodrome Studios, Christchurch, BH23 3TS
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